FAQ

  • What type of stones do you use?
    • For ethical reasons I only use stones from The Americas and Australia with the majority of stones being from the US. 90% of my stones come directly from mine owners or Lapidary artist and are always thoughtfully curated 
  • Can a ring be resized?
    • Most of the time I'm able to increase the size 1-2 sizes for free. If you need a ring to be increased or decreased I can do so for a small fee. Please send me message with any sizing questions you might have prior to purchasing your ring

    • What type of metals do you use in your jewelry?
      • The main metal that I use is Sterling Silver, 10, 14 or 18 karat Gold.
      • All my pieces containing Sterling will be stamped 925 ( 92.5% silver and 7.5% of other metals usually copper) and my Gold Pieces will either be stamped 10k, 14k or 18k.
      • I also use Fine Silver primarily for the bezel that holds the stone but sometimes other components as well. Fine Silver has 99.9% silver.
      • Occasionally  I also use solid Brass, Copper and Gold Fill (never any Plated metals)

      • What is the difference between Gold Fill and Gold Plated?
        • Gold Fill is an actual layer of gold that is pressure bonded to the base metal and will not rub off. Gold Fill has 5% Gold.
        • Gold Plated has a very thin layer of gold and will rub off and expose the base metal below. Gold Plated has .05% Gold
        • Based on the information above I will never use any Plated Metals in my work.

       

      • How to store and care for my jewelry?
        • To keep you jewelry shiny and bright store your jewelry in a dry place preferably in a sealed bag or box and not in your bathroom where there is a lot of moisture. Use the polishing cloth I give with every purchase and give it a quick polish whenever it starts looking dull. You can purchase jewelry polishing cloths on Amazon or from jewelry supply stores, I recommend the brand  "sunshine cloth"

       

      • Shipping
        • I offer multiple shipping options on my website.
        • I always suggest choosing shipping with insurance whenever possible.
        • I’m not responsible for lost or stolen packages.
        • I do everything in my powers to ensure your jewelry is packaged safely and securely.

       

      • Returns and exchanges 
        • As most of my pieces are custom or one of a kind I generally do not offer returns or exchanges.
        • If you are unhappy about your piece please reach out as I want everyone to love and appreciate your Nordic Pine jewelry 
        • Please ensure you ask any questions you might have about materials or sizing prior to your purchase. If you are unsure of anything please reach out as I’m happy to help and answer any questions